Right of withdrawal
1. Notwithstanding the exceptions under art. 59 of the Consumer Code, the Customer shall have the right to withdraw from any contract entered into pursuant to these general terms and conditions of sale, without incurring any penalty, within 14 (fourteen) days from the day on which the Product is delivered or if several Products on one order are delivered separately, from the date the last Product was received.
2. To exercise the right of withdrawal, the Customer shall notify his/her decision to the Seller, within the deadline indicated in paragraph 8.1 above, with an explicit declaration via email to: info@rossidimarsciano.it, indicating “RETURNED MATERIALS” in the subject section of the email. This notice must include the order number and that of the invoice accompanying the Products.
3. On completing the requirements of paragraph 2 above, the Customer will receive a withdrawal confirmation email containing, in the case where the ordered product has already been received, the instructions to returning the Product, to be sent within and no later than 14 days to address indicated by Emanuela Rossi di Marsciano.
4. All Products shall be returned to the Seller fully intact (with no signs of wear, abrasion, nicks, scratches, deformation etc.) complete with all parts and accessories, (packing materials, boxes, documentation and/or other elements contained in the original packaging) otherwise the return will not be accepted. All shipping risks and direct costs incurred when returning the products shall be borne by the Customer.
5. Emanuela Rossi di Marsciano will accept the return of the Products, reserving all rights to ensure the same are returned pursuant to the conditions illustrated in par. 8.4 above. After accepting and verifying the integrity and condition of the returned Product, the Seller shall instruct its bank to refund the amount, sending due notice also to the Customer.
6. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is expressly excluded for customised orders, such as tablecloths, as they are made-to-measure Products.
